Delivery costs & Shipping of orders

TAXES AND CURRENCY

All our prices are in Canadian Dollars ($CAN) and do not include taxes. Applicable taxes will be added to your cart when completing your purchase. Taxes are calculated based on your location (in Canada). Sales taxes in Quebec are as follows: GST at 5% and QST at 9.975%.

For the moment, Lotus Effect – eco-responsible soap factory can only sell its products and ship them within Canada.

SHIPPING COST

Quebec & Ontario

Delivery costs are $14.95 for all orders under $125 (after discounts and before applicable taxes). These charges include packaging, handling and shipping charges by the carrier.

We offer free delivery in Quebec and Ontario with a purchase of $125 or more (after discounts and before applicable taxes). To benefit from the free delivery offer, you must use this code: FREESHIPPING

It is possible to save delivery costs by collecting your order at the workshop-boutique located in Ascot Corner (Sherbrooke region, Quebec). For this option, you must use the promo code: ATELIER . We will contact you when your order is ready to schedule your pickup at a time that is mutually convenient for us.

Rest of Canada (including Northern Quebec and the Magdalen Islands)

Delivery costs are never free, regardless of the amount of the order. These must be calculated on a case-by-case basis. When placing your order, you will be charged for delivery at a fixed rate of $14.95. Then, we will contact you to tell you the additional amount you will have to pay and to explain how to pay it. You can of course cancel your order if these additional costs seem too high to you. Please note that NO profit will be made on your delivery costs and that we will only charge you what it costs us to send your order to you via the least expensive carrier (Purolator or Canada Post depending on the case).

DELAY OF TREATMENT

The average time to assemble an order is 2 to 4 business days. The delay could be up to 7 working days depending on busy periods (e.g.: holiday season) or even more than 14 days if you have personalized or custom-made items in your order (e.g.: special order ). We recommend that you contact us before placing your order to ensure that you will be able to receive your order on time if you have a fixed date in mind.

SHIPPING AND DELIVERY TIME

Lotus Effect – eco-responsible soap factory cannot be held responsible for lost, damaged packages or delivery errors. It is your responsibility to give us the correct delivery address when placing your order.

We usually ship our products via Purolator, without signature. Insurance is included at no cost for orders under $100. Delivery time in Quebec is 1 to 3 business days and 4 to 5 business days for the rest of Canada, after receipt of shipping confirmation for your order.

If you live in an area not served by Purolator or in a high-rise apartment building for example, or if you provide us with a post office box address, your order will then have to be sent via Canada Post and you may incur additional charges. charged (to be determined on a case-by-case basis). If this is the case, we will contact you before sending your order to find out your preference for Canada Post shipping method (e.g.: standard parcel, expedited parcel, Xpresspost, etc.).

Whether sent by Purolator or Canada Post, it is always possible to add insurance to your package and/or add the signature option for greater security during delivery, but additional charges will apply . If you wish to add one or the other or both of these options, you will need to contact us after placing your order to inform us at genevieve.effectlotus@outlook.com