Return and Refund Policy

CANCELATION

If you change your mind about your purchase and it has not yet been processed, you can cancel it or cancel your order entirely by emailing us at genevieve.effetlotus@outlook.com . Unfortunately, an order that has already been processed and shipped cannot be canceled and we will not be able to offer you a refund.

PERSONAL PREFERENCES & ALLERGIES

Although we take great care and attention to the formulation and manufacturing of our products, we cannot guarantee that you will feel unconditional love for the products you choose. Since tastes are personal, colors, scents, textures, patterns, etc. may not be what you expected, without affecting the quality of the product. No exchanges or refunds based on personal preferences will be possible.

Effet Lotus – Savonnerie écoresponsable cannot guarantee that the products you choose will be suitable for your skin type, will not be allergenic for you or anyone else using them, or that they will not contain ingredients that you cannot/want to use. It is your responsibility to read the list of ingredients on each product sheet before making your purchase to ensure that they meet your needs, are compatible with your allergies and/or intolerances, and respect your values ​​(e.g., vegan product, only organic raw materials, etc.).

  • ALLERGY INFO - Any new product should always be tested on a forearm before normal, regular use. If a skin reaction, irritation, redness, or itching occurs, discontinue use of the product immediately.
  • WARNINGS - Never use our products near the eye area. Our products are intended for external use only, and should never be consumed, whether in diluted form (e.g., bath water), or in concentrated form (e.g., a bite of soap, a mouthful of solid shampoo, a sip of face mask, etc.).

If you suffer from severe allergies or have questions about ingredients, please feel free to email us at genevieve.effetlotus@outlook.com before purchasing or using our products.

EXCHANGE AND REFUND

For obvious reasons, none of our personal hygiene products can be exchanged or refunded. Gift certificates and/or shipping and handling charges are also non-refundable.

Please only proceed with payment for your order after ensuring that it contains no errors. Upon receipt of your order, check its contents and contact us by email at genevieve.effetlotus@outlook.com within 5 days if there is a problem. Mention in your message your order number as well as a brief description of the problem (e.g. wrong product received, missing item, item with a major manufacturing defect, etc.). We will then contact you for further action.